When researching any large company online you will find negative comments, reviews and complaints. Every large company is a target for law suits and attacks by competitors. Sorting through the comments and getting at the truth is difficult at times. Deciding to use the lowest bid security company can also have its drawbacks because many times they are low bid because they left something out, they cut corners or they don't have the proper licensing. Oftimes they don't pay taxes and insurance or their overhead is much less because they operate out of their home or only have a few employees.
It is less expensive to have a security company like this do your installations although it is more risky. Finding a reliable company that will be in business for years to come, has the cash flow to complete your projects, the proper insurance, the proper licensing and the proper training is very important when you want the job done right.
Let's look at the Facts before we get into the negative
Peak Alarm has an A+ rating from the Better Business Bureau. Look it up www.BBB.org
Peak Alarm has been in business for over 45 years when many competitors come and go.
Peak Alarm pays their taxes, insurance, current licensing, workers compensation, general liability and offers their employees great benefit packages. Recently a local security company was investigated for not paying their taxes, licensing or insurance. You won't have that problem with Peak Alarm.
In the last 3 years Peak Alarm has only received 5 complaints at the Better Business Bureau and all of them have been closed out. Only one of those five complaints was filed in the last year.
Peak Alarm has over 270 employees and five offices in Utah and Idaho.
When you deal with a large stable company like Peak Alarm you can be assured that they will follow through, have the ability to order and provide the needed equipment and labor for any size project.
When you look up many of our competitors on the Better Business Bureau web site you will find that the complaints filed are copious. Two of the larger Peak Alarm competitors have over 3000 complaints that have been filed in the last 3 years.
Exploring the negative comments about Peak Alarm we have to concede that Peak Alarm is guilty of being a larger company and whenever you deal with a large company sometimes it is more difficult to get your projects scheduled quickly if there are customers waiting for installations. Peak Alarm customers overwhelmingly feel it is worth the wait to get the project done right. When a customer does not pay their bill the Peak Alarm accounting employees call them, send them letters and as a last resort send the account to collections because Peak Alarm is a business and we have not stayed in business by ignoring accounts payable. Customers with valid complaints can file those with Peak and the Better Business Bureau and have them investigated. The owner of Peak Alarm is an honest guy and has refused to cut corners and he insists that the company stays current on all their licensing, insurance and taxes. Peak Alarm listens and reads all the negative complaints, reviews and comments and when they are found to be something that Peak Alarm can improve on, changes are made and at times employees have even been fired if a solution could not be found. Peak strives to become better each year. This month Peak is holding another in house training using Stephen Covey's teachings about the 7 habits of successful people.
Peak Alarm is in business to make money and sell Security Systems at a fair price. Some customers compare the Peak Alarm pricing to competitors that are offering similar equipment and feel that Peak is charging too much. That is the beauty of a free enterprise system. Those customers are free to go elsewhere and find the cheaper systems. Many times it comes down to what my mother taught me as a child. "You get what you pay for." Peak is proud to offer much more than just the installed equipment. Peak Alarm offers a whole package: Equipment, Installation, Ongoing Service, A full Guard and Patrol company, A professional AV division, A local UL listed Central Station and a Professional Alarm Company.
Another criticism of Peak Alarm is that we only offer 36 month contracts or agreements. This is not true, Peak Alarm can do a 60 month, 48, 36, 12 or even a month to month contract. When you sign a 36 month contract Peak Alarm can subsidize some of the equipment using the monthly payment allowing us to give you a discounted price for the system. No matter what companies tell you the equipment is not free. You will pay for it now or later but you will pay for it. Read your contracts and work out a deal that you are satisfied with before you sign the contract.
Peak Alarm installs Fire Alarm Systems, Access Control Systems, Intercoms, Camera Systems and Security Systems. DSX, DMP, Bosch, Axis, Silent Knight, Firelite, Hochiki and Honeywell are some of the brands that we use. Peak is one of the few companies that is certified to do High Security UL 2050 installations. Peak Alarm is one of the only two UL listed local Utah Central Stations. Peak is a solid choice when deciding on your full service security solutions provider.
