Negative experiences from customers about one of the DO IT YOURSELF ALARM COMPANIES.I chose this company because of their online information _______________________________ however I found out that is totally a sham.
I am visually disabled and required my friends help to install the system it turned out to be way more difficult than suggested on their website and they do not provide support whatsoever. The problem was the alarm before it was even configured kept setting itself off with a piercing siren and the only way to turn it off with cutting the wires and they still would not help me. Do not purchase the system under any circumstances if you are not technically inclined_________________________is not a good business and does not really care about its customers and here are three concrete examples that can illustrate the issue.
1. You can upgrade the service online anytime! Really easy to pay more to use an app that should be included in basic service. But to Downgrade they force you to call in to dissuade you with wait times and just pure inconvenience. Not focused on the customer clearly just the bottom line.
2. When you call to downgrade. They do not credit you any part of the month that you did not get access to the upgraded service. So you have to call on the day it renews or they will profit for "enhanced services" they did not provide. May be a good class action suit because I am not sure that is legal.. If they provide the upgraded services for 1 out of 30 days you call to downgrade but they keep the money for the full month? That should not be legal and it is certainly not customer focused. __________________________could build customer loyalty and a better brand by simply changing these practices but they rely on the fact that you have invested in the product and now are stuck.I was a customer of _____________________________, and i received a motion sensor that kept notifying an alarm. I moved the sensor around to different locations and it was always the same sensor that kept giving false alarms.This happened 4 times and i received an outstanding bill for $450.I received a new sensor and the false alarm stopped; this let me know it was a faulty sensor. I tried calling the company to see if we can come to an agreement, and they told me that they could not help in any way.They didn't offer a solution or even attempt to keep me as a customer. I wonder how a company that doesn't stand behind their products is still ____ accredited. All i wanted was home security and instead i have an outstanding amount due of $450. needless to say i would not recommend _____________________ to anyone.This is nothing big but first impressions are important. They had already charged for the system and monthly payment. Gave us a tracking number that cant be tracked, looks like they haven't ship it out yet. No one responds to our email and it has been a week since we place an order. We are extremely disappointed and will consider keeping the system or not after receiving it.I just contacted Tech Support because the ******* ***** ****** stopped working a couple of days ago. The technician I spoke with was less than interested in my problem and said there was nothing he could do and I would have to reset the system and see if that corrected the problem. I have ________________________ and am paying so that when I’m away from home I will know that my home is protected. However I now find out that when I’m away from home and have a problem with the system, _______________________ can be done nothing to correct a problem. Unbelievable and I think the technician I spoke with is better suited to work where there is no customer contact.Have had ___________________________ service for 4 months and 2 failures with the system requiring me to manually reset the system. I am out of town and cannot physically reset the system, so what good is it ?I have been a paying customer with this alarm company only to find out that I have been paying for a service that was NOT in place from their company!!! They are NOT registered with the police department. Therefore, if my burglar alarm is triggered, they WILL NOT dispatch the police due to a mistake on their part. Even worse, my home alarm was triggered and I received a call from ________________ who then notified me that the police will not come to my home due to ____________________________ not having a contract in Colorado Springs! What the hell am I paying for? to hear that my property is being robbed and they are not dispatching police?? I feel like I have ripped off!!!These are only some of the examples of the complaints against this company. Peak Alarm is Licensed, is insured and has trained technicians that can install your system professionally and our central station is UL listed and 5 diamond certified. I cannot guarantee that you won't have any problems although as a local company that has been in business for over 47 years Peak Alarm strives to provide a great service for a fair price. Peak is considering offering do it yourself kits and we will research the information and look for the best system if we decide to go in that direction. As a local company we provide a professional service that out of state companies cannot. The complaints above are from a company that does not provide the same type of monitoring as Peak Alarm does. The systems purchased above were bought and the customers had to install the systems themselves. Peak Alarm has live operators that will talk to you 24 hours a day. We also have Guards that can respond in Salt Lake City for a very reasonable price and no other security company in Salt Lake has their own guard/patrol service, AV division, alarm division and a UL listed Central Station all in one company.
The Salt Lake City Police will not respond to security alarms unless they are PANIC alarms in which case they will respond hence if you go with Peak Alarm for only $10 per month we will add Alarm response in certain areas of Salt Lake City so we will send a guard out. We include 4 alarm responses per year and additional responses will be $50 per response. So with 4 included that comes to $120 per year or $30 per response which is a very fair price for sending out a licensed security patrol guard.
Call Larry Love 801 428 1384 for more information about alarm systems with a no cost quote and I can email you additional information to help you with your comparisons. Larry@peakalarm.com If there is anything posted on this site that is found to be offensive or in violation of any copy write law please notify Larry Love and it will immediately be taken of the web site. These complaints do not list which company is being refereed to and are real complaints and our suggestion is that you research all companies ahead of time before you purchase so your experience will be an informed one and a better experience than these customers had.
